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EXCEL ADS
Petunia Telemanager™ enables Excel
ADS platforms to be deployed or redeployed in today's
telecommunications service provider environment.
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NACT XNT/NTS
Petunia Telemanager™ compliments
NTS platform by providing an intuitive web based
access to your NOC, telecommuting staff, agents and
resellers.
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Operations Support System (OSS)
Explosion in competition within global
telecommunication industry may be a result of the
deregulation, and the unprecedented number of new
players come in and offer new and exciting products and
services. One thing that has stayed unchanged is the
desperate need for efficiency in managing the business operations excellence
in quality of work, services, customer care and customer satisfaction.
When it comes to OSS, nothing you ask for is too much.
In fact, with Seena Data's Petunia Telemanager, you
don't have to ask, since you will get it all at a
fraction of the cost compared to some of the competing
products in the market.
Another condition for success in any business is to
research and choose their infrastructure and tools they
need carefully with cost savings in mind. Petunia
confidently is the right choice.
Ordering/Provisioning
The two most inter-connected aspects of customer acquisition
and satisfaction is the timely and effectively processing of new orders and
provisioning of those new orders. Sales group endures the
challenge of closing deals, but unless the company has the proper tools and
procedures in place to turn those closed deals to revenue generating
customers, their efforts are wasted. Such is the scenario in many
industries and we all know too well about it. However, Seena
Data's Petunia Telemanager is designed to address the essential needs of
Ordering and Provisioning in a manner consistent with the image of the a
world class corporation, hence happy customers and timely service.
Customer Relationship Management (CRM)/Customer Care
No sales person closes a deal thinking this will be a short
lived relationship between the company and customer. Most will agree
that a provider/customer relationship must be one for life. Customer
loyalty and retention is directly dependent on two facts: Quality of
Service and Quality of Relationship. Most consumers are willing to
endure paying slightly more for a quality service. Seena Data's
Petunia platform provides the infrastructure that will allow sales and
marketing groups to nurture leads, walk them through the sales cycle and
finally hand them over to the care group once the deal is closed and
services are provisioned. Customers will always have questions,
inquiries or concerns that no one can afford to ignore as that will result
in lose of a loyal customer. Petunia provides more than just the tools
to do the job, but also enforces execution of tasks to ensure customers are
satisfied. With Petunia this can be achieved without having to
maintain a large department for customer care professional.
Trouble Case Management
No industry is immune to glitches and/or errors, and it may be
better to admit to this fact than to insist on perfection which may not be
delivered. Perfection may take be possible by a combination of quality
service, effective customer care and customer case management. Within
Customer Care module in Seena Data's lies the Trouble Case Management.
Trouble cases may pour in by various means such as email, web forms,
telephone, fax or even walk-in customers. There is no execute to offer
to the client who's case has been neglected or forgotten. Petunia's
Trouble Case Management is designed to prevent such inefficiencies.
With its scheduling and staff performance monitoring Petunia provides a
enforcement of Trouble Case attendance and management. Wish to
see more detail?
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